Life Alert Medical Alarms Consumer Reviews

The medical alert system reviews on this page have been submitted by former or present customers of Life Alert. Please keep in mind that many of these medical alert providers have thousands of clients, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with Life Alert, we encourage you to submit your review. If you represent this company, please feel free to submit a rebuttal.
(Added July 25/10) I could not even get past the sales reps. These people are so rude and obnoxious. They would not quote me any prices and called me constantly. It got so bad I threaten to call the police and report them for harassment. The last male I spoke with if he had been one of my employees I would have fired him ont the spot for speaking to a customer as rudely as he did!
(Added Mar 15/10) I cancelled my Life Alert. They sent me a label to put on a box in which I was to include all parts. I did this. UPS showed up with the label. He stuck it onto the box and it was off to Life Alert. This Saturday Night at 10:30, they did not call me, they called my daughter twice to see if I had mailed back my package. Now all UPS packages are trackable. This was nothing more than a harrassment call, and they called my daughter's girlfriend and got her up as well. Over something that had been sent back over a week ago. Harrassment, harrassment, harrassment. So, at 10:45 I call Life Alert and they can't take my message. Of course. This is all by design. It is designed to harrass customers who have cancelled their accounts. I called Life Alert over two months ago telling them I was cancelling and they refused to let me cancel until the end of my contract. OK. I told them when the contract was up to cancel and stop drafting my account. They didn't. I called again and they stated they had to draft my account one more time and then I could cancel. I could go on and on. If you get Life Alert, you better watch your wallet.
(Added Feb 5/10) I called the Life Alert 800 number to inquire about their system for my elderly father. The person who answered my call was very gruff, telling me I'd have to speak with a sales agent (who would call me back) if I wanted any information (including pricing). When I received the return call it was from an independent salesperson who worked entirely on commission. He made a point to tell me "If I don't sell you a system I don't eat". I told him I was considering the many emergency response providers and would call back if I selected their product. A week later the same salesperson called me saying "It's time to signup". I told him I had selected another provider. His immediate response was to hang up on me. Needless to say I'm glad I didn't select Life Alert. All of the bad reviews I read must have been true.
(Added June 24/09) DO NOT USE LIFE ALERT (I've fallen and I cant get up)! They will rob you blind. Their sales people are agressive independant contractors who make their comissions on selling you the units at the highest prices they can get from you or your elderly loved one. From 300$ to 500$. Please read the reviews in consumeraffairs.com. They force you into a 3yr contract that can not be cancelled. Just because they have a TV commercial does not mean they are good.