Life Station Customer Reviews

The medical alert system reviews on this page have been submitted by former or present customers of LifeStation. Please keep in mind that many of these medical alert providers have thousands of clients, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with Life Station, we encourage you to submit your review. If you represent this company, please feel free to submit a rebuttal.
(Added July 25/10) My 86 year-old mother fell in her apartment two months ago and hit her head on a piece of furniture and cut an artery right above her right eye. She was bleeding profusely and was able to get to the phone to call an ambulance. Right after she came back from the hospital, we signed her up for Life Station. I live in the West Coast and my mother and sister live on the East Coast. We chose Life Station because it didn't require a 3 yr. contract; it was inexpensively priced and the operators are employees of Life Station not outsourced. Also, if there was a problem with the equipment, we could return it and exchange it for another one. When we tried setting the equipment up, it was a little more complicated than described, but my sister called customer service and they walked her through the set-up. There was a problem with my bill for the second month, however, Life Station had caught the problem and the bill reflected a credit of the overcharge. A month later, my mother was having a bad reaction to a medication for arthritis and she could not get out of her chair. She thought that if she slid down onto the floor, she might be able to have better leverage than from a sitting position and now she was stuck on the floor. She kept debating whether to press the button on her bracelet or not, looking at the transmitter. She said that her finger kept going toward the button and she finally got the courage to press it and asked Life Station to call my sister, who was able to get to the house and help my mom off the floor. My mother almost canceled the system because a senior in her apartment complex criticized it, saying that it only worked inside the apartment. Both times my mother has fallen have been while in the apartment. We especially wanted to make sure that if she fell in the bathroom that the unit would pick up the signal. We tested it and it did. I am so glad that my mother didn't cancel the system. It worked the way it was supposed to. Thank you Life Station!
(Added May 20/10) I got this for my parents. It was easy to connect, and worked well except when the electricity was off, so I would recommend a battery backup. The service worked very well and enabled my father to stay in his home longer that he would have been able to otherwise. I did find it a little unusual that in taking care of my father's final affairs, LifeStation was the only company I called that did not express condolence for my loss.