Reviews For Alert One Medical Alarms

The consumer reviews on this page have been submitted by former or present customers of Alert One medical alarms. As you browse through the reviews, please keep in mind that many of these medical alert providers have thousands of clients and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with Alert One, we encourage you to submit your review. If you represent this company, please feel free to submit a rebuttal.
(Added Mar 12/10) I have had Alert One now for about three years. I have a two story home, so I bought their main/larger speaker plus the smaller "external speaker" for the upstairs bedroom area. While I agree with the other reviews about polite operators and response time to calls, I have had nothing but trouble with the external small speaker upstairs. It works about 50-60% of the time. When it doesn't work, I can only hear them and they can only hear me through the downstairs speaker. Not very reassuring if I have problems upstairs and cannot go out to the hall or stairs and yell down to the speaker downstairs. I have had the phone lines checked twice at least, and also had an electrician look at the home to see if they could figure out WHY the upstairs speaker is not working more often. They are stumped. Alert One is stumped! I got a replacement speaker which likewise doesn't work but about 50-60% of the time. There seems to be a large difference in how loud the operators speak also, which I do find troubling, since I then have to adjust the small speaker volume or change rooms to talk to them on the larger main speaker. While they have been nice about trying to figure things out I will be sending it back and going with another company which not only has local in town service installers and sales people, but they guarantee things will work right and if not, they are here to come look at things to find out why. This is the problem with buying long distance (online) from a company with no local service people. My option is to risk the speaker phone working upstairs when I really need it, or to change services. Considering the monthly cost over a year's period, I can get a guaranteed national company installing equipment I will own (versus rent from Alert One) for less money per month, and the assurance of local servicemen to replace or repair anything that is not working as it should. When it works it is great. But this is a potential life and death situation that depends on their equipment and ability for it to work very well as expected. I am just not willing to take the chance any longer.
(Added Sept 10/09) Thumbs up for Alert One. My 85 year old dad fell three times recently and each time he used his wristwatch button to contact Alert One. They were quick to respond and very friendly. I highly recommend their service.
(Added June 24/09) I have used Alert One now for over two years. Their "operators" are very fast to answer, (30-40 seconds after I push the button) and the people are polite, very professional and friendly. For anyone needing security at home I recommend these people highly. I have the large speaker phone downstairs in the main room and a second smaller speaker upstairs in my bedroom. I also have small alert "panic buttons" in other rooms of the house and on the stairway. I don't want to wear the pendant all the time, and one never knows if they might need help in the bath, kitchen, etc. It is great peace of mind for a very reasonable annual fee to use this very good and reliable service!
(Added May 30/09) Just received the system for my 96 1/2 year old mother. Every contact I have had with this company from the initial inquiry, to sales, installation and testing (a very simple process), has been most helpful. And the best thing about it is that it is portable. She can take it to her summer home and her winter home.
(Added Aug 26/08) When I needed to order a medical alert system for my mother-in-law who lives 1200 miles from me, I selected Alert One because I found good reviews for them online. They have reasonable prices and provided us EXCELLENT service. Online ordering was easy, the unit was sent on time and worked right out of the box. Fortunately for us, there was no need to use the system to contact anyone for assistance, so I cannot address that aspect of the service. When the system was no longer needed, my mother-in-law who shipped the equipment back accidentally included a part of her own telephone in the package. I contacted the company and they resolved the problem. FANTASTIC! These days it is rare to find a company that provides even basic service, but AlertOne customer service representatives go the extra mile.